The last couple of times we have met, I have expressed to you how happy Becky and I have been working with the Boone family. What a great bunch of people, always friendly, helpful, and eager to please. There have been numerous times we have contacted Edward with our concerns, worries, and things we wanted to change. He has always been extremely responsive (even to answering my emails late on Saturdays), working hard to alleviate our worries and making most of our change requests happen. Syonia is a model of efficiency, always doing the research on the many questions we had during the selection process, and just being a great resource in guiding us through the decisions we had to make. Always cheerful, she is a pleasure to work with. And then there is William, with his laid back, easy going manner. If you were to look up “detail-oriented” in the dictionary, I am sure you would find William’s picture. His ability to have the answer to our questions even before we can finish asking them, reminds me of the TV series M*A*S*H, where Corporal Radar O’Reilly always had the answer before Colonel Potter could even finish asking the question. William has been a pleasure to work with. He obviously knows what he is doing, and has great patience in dealing with two novices who for the first time are building a home. I have lost track of all of the problems (whether actual or just in our heads) that William has solved for us. Most recently, we had a problem with color of the stain which was applied to the steps. Although it looked fine when standing on the first floor and looking up, at the top of the stairway, where the stairway joined the hardwood floor in the loft, there was a distinctive color difference. The bullnose at the top of the stairway appeared to have much more “red” color than the hardwood. This was not acceptable to us. William very patiently explained how the hardwood floor and the staircase were two different woods, which caused them to take stain differently. But in an effort to address our unhappiness, he brought in Costen Floor and Edward to review the situation and to see what could be done. The consensus was to “leave it alone” (for fear of making it worse). After reporting this to us, we still said we were unhappy but didn’t know what else to do. We arranged to have our decorator come to the house to look at the situation (we were also concerned with the handrails being too red after they were stained). When we all showed up to decide what to do, William had already solved the problem! He had stayed to 5:30 the evening before working with his best painter to adjust the color of this stain, resulting in the removal of the “red”. Everyone, but especially Becky and our decorator, were very happy with the results. In my opinion, in a client-facing position (dealing with the homeowners in the field, in our case, almost every day), William is a valuable asset to your company. We are very excited about our closing on December 9, looking forward to joining the family of satisfied Boone homeowners.
Steve and Becky, Kinloch Coach Homes