Friday July 22, 2011
There is no greater disappointment than purchasing an extended warranty and finding out in the hour of need the warranty will not be honored. The extra monies spent wasted. The dream destroyed. Warranty is a promise. Unfulfilled warranty is a promise broken.
As a leading Richmond custom home builder, we believe in honoring our promises. Each home built is accompanied by a 1/2/5 warranty that is not vague, but well defined in writing and a copy is given to each homeowner. Unlike the warranty from others where you have to raise the issue if something goes wrong, we will contact you first. Commonly, we will send out a letter within 60 days of possession to take the first step in the warranty process. We know that if something is going to go wrong with a home, it will happen in the first 6o days of possession. A second letter will also go out prior to the 1 year warranty expiring.
To honor the warranty commitment, we have an in-house service department dedicated to resolving warranty related issues. All service personnel are professional and experienced in the necessary trades.
Very few builders of new homes in Richmond have the same level of commitment to their buyers as exhibited by Boone Homes. The ability to handle every service issue adequately had garnished us the highest rate of repeat clients in the Richmond real estate market.
For a personalized tour of a new home neighborhood by Boone Homes, call Chris Parks 804.218.7760. We have completed homes ready for immediate occupancy. Come take a look today.