Tell Me About Your Warranty and Service

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So you are thinking about buying a Roanoke or Richmond new home, and you wonder why doesn’t a new home come with a warranty like a new car does? Guess what? At Boone Homesit does! Boone Homes has an excellent warranty on all of its homes. One of the best in the industry.

We offer a one year limited warranty on the entire home and the 5 year statutory warranty on the structure.  Best of all, we offer three follow up visits for our homeowners.

During these three visits, homeowners have the opportunity to provide us with any items they want us to address.  That’s right, our homeowners have three opportunities where we ask if there is anything that they are dissatisfied with.

  1. Final Walk Through – generally performed two weeks prior to the closing of your home. We call it the “final walk through” because it is the last one before closing.
  2. 60 days after closing – most builders do not offer this meeting and have homeowners wait until 11 months
  3. 11 months after closing – this is the last opportunity for items covered under the one year warranty

In addition, if an emergency arises at any time, we will take care of it. Our service department is committed to addressing your concerns in a timely manner. Even if your home is no longer under warranty, we are always here to answer your questions about paint schemes, plumbing, or anything else you need.  We keep your original file with all of your choices in it, so if you need to get touch up paint and can’t remember what color you used in the den, guess what- we can tell you.  We have had clients call us with questions from a home they purchased 15 years ago, and we do our best to always give them an answer.  Our Warranty and Service department is here to help you long after you close on your home, so you don’t have to worry about anything when you move in– except  maybe where to put the couch.

As one of Virginia’s leading builders for over 30 years you don’t have to worry about us ever not being here when you need us.  Our commitment is to you, our homeowners.  This is why We Build Every Home as if it were our own. For more information on Boone Homes, visit us on the web.