Trending Reviews
Customer Satisfaction
We've partnered with Eliant, a professional customer satisfaction partner, to get honest feedback from our homeowners.
Our goal at Boone Homes is to make the process of purchasing and moving into your home a great experience!
We are proud to be recognized in the 2024 Eliant Annual Homebuyers' Choice Awards!
First-Year Customer Service Experience - 1st Place
The Eliant Award for Overall Home Purchase & Ownership Experience - Top 10 Finalist
First Year Quality Award - Top 10 Finalist
Design Experience - Top 10 Finalist
Fred Gillespie: Individual Representative for the Customer Service Award - Top 10 Finalist
Move-In Survey Scores
Homeowners receive a questionnaire from Eliant 1 month after their move-in date.
Mid-Year Survey Scores
Approximately 5 months after move-in, homeowners will receive a mid-year/customer service questionnaire.
Year-End Survey Scores
A Year-End questionnaire is sent by Eliant 10 months after move-in.
I love my new Boone Home. It is gorgeous. And, it is going to be even more gorgeous once Angela and I have completed it's decoration! My 13-month experience with Boone Homes was exceptional. I felt I was an integral participant through each and every phase, beginning with Penny Moore! Your staff is absolutely fabulous. I LOVED everything about John Clevinger & company. I felt welcome at all times, and not one concern was overlooked. John was always present, pleasant, and personable. I feel very fortunate that he was assigned to my home! I LOVE everything about Edward, your VP of Construction!! Such a professional, so knowledgeable, and a delight to be around!!
Eddie Ann | Mosaic at West Creek
Mr. Edward Cutchins is upright and honest. My professional dealings with him let me know Mr. Cutchins is a man of his word. When he gives you his word on something he makes sure that “positive" happens!
Audrey | Chickahominy Falls
Arshad & Rona | Reed Marsh
David (Superintendent), Edward Cutchins (VP of Construction), and Steve Lunde (Production Manager) were very knowledgeable, honest, friendly, and communicated desire to get things right. Responses were quick, sincere, and it was obvious they cared to get it right. I appreciated working with all of them and felt trusting that it would go well. This was very important to me!! Most important was that the house was delivered when they said it would be - even a week early!! Given all the stories I have heard about other builders, this was such a delight and so important as we made all the plans to move.
Janet | Chickahominy Falls
We were very pleased when we learned that Boone Homes was building in Mosaic. We saw the Merecroft Model in other neighborhoods and simply fell in love with it. It soon became clear that this was the floorplan we wanted when we decided to “downsize” and Mosaic
was our neighborhood of choice. Boone offered us the customization and quality of construction that were key in our selection of a builder. Since Day 1, we have been most impressed with the entire Boone Team who are responsive and very accommodating. Penny assisted with the elevation and lot selection process. Edward helped us with the customization aspect. Carolyn offered us her Interior Design expertise and John has supervised all aspects of the construction. It wasn’t any surprise to us that all of the Boone Vendors we met with for our selections rated Boone at the top of their Builder’s List. Our thanks go out to the entire Boone Homes Staff for making our "Dream Home" become a reality. We highly recommend them to anyone looking to build a home in the area.
Rob & Laura | Mosaic at West Creek
We have been very pleased with the care and attention showed to us so far during the construction process of our Boone home. Both Ed and William have patiently listened and accommodated our requests. We have only to ask one time and they follow through. We appreciate the professionalism exhibited by these men and of all those with whom we have had contact at Boone.
Joanne and Joseph | Mosaic at West Creek
Truly, 99% of the process was smooth. I loved the wide variety of quality products that were included in the "no extra charge" category. Jackie (sales manager) was kind and action-oriented and Edward (VP of construction) is a gem and would be the MVP of any construction firm! A lovely experience.
Christine & Gloria | Little Meadows Chickahominy Falls
We are not aware of another builder who takes the time to help build a real sense of community in their developments the way ya’ll do. While it is definitely great customer service, it is also clear that Boone has a real concern for people who want to create homes and not just build houses. That concern along with Boone’s commitment to quality is why we are building our first (and probably last) house with Boone.
Ron | Mosaic at West Creek
The Boone Homes staff made buying our home in Reed Marsh an enjoyable experience. Everyone is friendly and eager to help and answer any questions. We love the diversity of families in the neighborhood and being so close to many businesses and services in the community; library, YMCA, restaurants, farmers market, post office, gas stations, retail stores and grocery. We are very happy with our new home and look forward to meeting new friends and making new memories. Thank you, Jackie, Ann, Edward and Jack.
Anne | Reed Marsh
